PRODUCT RETURNS
HERE AT GOODY BALL WE AIM FOR COMPLETE CUSTOMER SATISFACTION. IF HOWEVER YOU DO HAVE A PROBLEM WITH ANY ASPECT OF OUR BUSINESS PLEASE CONTACT US FOR PROMPT ACTION.
TO CONTACT US
We are an internet based company so for the fastest response please email us at info@goodyball.co.uk
You can also contact us between 9.00 AM and 3PM Monday – Friday on +44 (0)1579 383988.
All goods remain the property of Goody Ball until payment has been received.
Whilst every effort is taken by us (Goody Ball) to ensure all of our products are safe for use in their intended application, we will not accept responsibility for any damage, injury or otherwise caused by the use of our products.
PAYMENT
For ease of use our website has an integrated shopping cart. Items can be selected from our online shop which will be placed in a shopping cart. When you are ready to place the order to the checkout, you will be taken through the checkout process then taken to a Stripe payment page. Here you can choose to pay with a card.
All payments are made using a secure server making your details 100% safe and ensuring your peace of mind.
DELIVERY
Shipping costs for the UK are £4.50
Shipping costs for Europe are £10.00
Shipping costs for the rest of the world are £15.00
We reserve the right to charge additional postage for orders to europe or the rest of the world, any extra charge would be at cost.
We reserve the right to charge additional postage for any orders to europe or the rest of the world, any extra charge would be at cost. All orders outside of the UK will go via Customs and charges requested by your countries customs departments are your responsibility. If you choose not to accept these, or the parcel, all costs and responsibility lies with the customer and not GoodyBall. We will refund, minus any costs to us, if items are received back to SWAG, but not before.
Whilst every effort is made to ship orders within 1-3 working days, please allow up to 5 working days for your order to be shipped, as some items are made to order.
All orders placed with GoodyBall are shipped using Royal mails 1st class service, for international orders we use Royal Mail’s International Standard service or a direct Courier.
Please see Terms and conditions for returns and refunds information
RETURNS AND REFUNDS
Returns must be received within 14 days (starting 2 working days after your order is dispatched to a UK address or 5 working days for orders dispatched outside of the UK). These items must be returned in a resalable condition with all packaging where applicable, except where a product is faulty.
We must be notified of faulty items within 48 hours of delivery.
Please ensure you have proof of postage if you are returning an item to us, we will not be able to offer a refund on items we do not receive that have no proof of postage. We will not accept returns outside of 14 days for refunds or faulty items.
Where an exchange is requested you will be required to pay a delivery fee for the dispatch of your new item. Exchanges will only be dispatched upon payment of the difference and/or receiving of the unwanted item where applicable.
Where a refund is requested we will refund the original delivery if it is due to a faulty item only and the entire order is being returned. If you are returning a faulty item we will cover the cost of return postage. Any other refund will be minus the cost of originally delivery and cost of return is the customers responsibility.
All refunds will be credited to the original payment method and can take up to 5 working days to show on your statement.